Relevant Product: Signature Manager Exchange Edition
WARNING! The following products were discontinued on 30 September 2022:
- Exclaimer Signature Manager Outlook Edition
- Exclaimer Signature Manager Exchange Edition
The end of Support for these products is 30th September 2024.
For more information, please see the Discontinued Questions and Answers page.
My corporate logo is not being included in the final disclaimed email.
The most common cause of this behaviour is that the Exclaimer Transport Agent does not have read access to the image location. This runs within the Microsoft Exchange Transport service, which runs as 'NETWORK SERVICE' - so, this user will need to be granted access.
Please note that the user is a local user, not a domain user. If the image is hosted on a share from another computer, you will need to grant rights to 'Everyone' in the remote location.
You will need to grant 'NETWORK SERVICE' permissions to access the image.
To do so:
- Find the location of the image - this can be done by locating the Src property for the image in the image properties.
- Navigate to the file location using Windows Explorer.
- Right-click on the parent folder and select Properties to display the Folder Properties window.
- Select the Security tab then add 'NETWORK SERVICE' ensuring it has at least Read permissions.
- Send a new test message and ensure that the image is included in the image.
An alternate solution
If you host the image on a web server that is publicly accessible from the internet you can include a reference to this, rather than sending the image as an attachment to every email.
Once you have the image located on the internet, just change the Src property for the image to the URL of the image; for example: http://www.exclaimer.com/images/exclaimer/logo.png.
However, remember that most email clients will not display images referenced in this manner without user interaction.