Relevant Product: Signature Manager Exchange Edition
WARNING! The following product was discontinued on 1st April 2021 and is no longer available for purchase or support:
- Mail Disclaimers
For more information, please see the Discontinued Questions and Answers page.
WARNING! The following products were discontinued on 30 September 2022:
- Exclaimer Signature Manager Outlook Edition
- Exclaimer Signature Manager Exchange Edition
The end of Support for these products is 30th September 2024.
For more information, please see the Discontinued Questions and Answers page.
Scenario
You are using Signature Manager Exchange Edition and you are not getting any signatures on your emails. After reviewing the Exclaimer logs via the Status button, you see the following error:
13:47:01.206: Error: The type 'Exclaimer.DirectoryServices.NoOpBackingStore, Exclaimer.DirectoryServices' cannot be resolved. Please verify the spelling is correct or that the full type name is provided.
13:47:01.207: Information: System.ArgumentException: The type 'Exclaimer.DirectoryServices.NoOpBackingStore, Exclaimer.DirectoryServices' cannot be resolved. Please verify the spelling is correct or that the full type name is provided.bei Microsoft.Practices.EnterpriseLibrary.Common.Configuration.AssemblyQualifiedTypeNameConverter.ConvertFrom(ITypeDescriptorContext context, CultureInfo culture, Object value)
bei Microsoft.Practices.EnterpriseLibrary.Common.Configuration.NameTypeConfigurationElement.get_Type()
bei Microsoft.Practices.EnterpriseLibrary.Caching.Configuration.CustomCacheStorageData.<GetRegistrations>d__1.MoveNext()
Resolution
To resolve this issue, you need to make a change to the CategorizerSettings.config file in the Exclaimer ProgramData directory.
To do this:
- Close the Exclaimer Console.
- Open File Explorer and browse to C:\ProgramData\Exclaimer Ltd\Mail Disclaimers\Configs3 (Version 2.2.8 and higher) or C:\ProgramData\Exclaimer Ltd\Mail Disclaimers\Configs2 (Version 2.2.7 and lower).
- Locate the CategorizerSettings.config file.
- Edit this file using Notepad.
- Locate this line below near the bottom of the file:
<add type="Exclaimer.DirectoryServices.NoOpBackingStore, Exclaimer.DirectoryServices"
name="NoOpBackingStore" /> - Change it to this:
<add type="Exclaimer.DirectoryServices.NoOpBackingStore, Exclaimer.DirectoryServices,Version=<number>, Culture=neutral, PublicKeyToken=1123eb20e0421193"
name="NoOpBackingStore" />
In the above, replace <number> with your own version. For example, 2.2.9
- Save this file.
- Restart the Exclaimer Signature Manager Exchange Edition service.
Caution: Incorrectly editing this file can cause more issues within the Exclaimer Signature Manager Exchange Edition setup. If you are unsure of how to edit, please raise a support ticket and we'll be happy to help you.