What is happening?
Following an internal review of our on-premises product suite, we have made the decision to discontinue the following solutions:
- Exclaimer Auto Responder
- Exclaimer Email Alias Manager for Exchange
- Exclaimer Mail Archiver
- Exclaimer Mail Disclaimer
- Exclaimer Signature Manager Exchange Edition
- Exclaimer Signature Manager Outlook Edition
Why is Exclaimer discontinuing these products?
Exclaimer is focusing all efforts on the core email signature management solutions, along with integrations that enhance these offerings, such as with Customer Thermometer. As the industry trend continues towards the adoption of cloud services, our primary focus is on developing our Exclaimer Cloud offering. In the last few months, we’ve released new features and functionality for Exclaimer Cloud such as a brand-new User Interface (UI), our new Outlook Web Add-in and Signature Surveys. We’ve also launched Exclaimer Cloud Signatures for Exchange that enables on-premises Exchange customers to harness the cutting-edge Cloud UI (while retaining the use of Exchange). Click here for a free trial.
When are these products being discontinued?
Exclaimer Auto Responder, Template Editor were discontinued on 01 July 2021 with an end of support date of 30 September 2022.
Exclaimer Signature Manager Exchange Edition and Exclaimer Signature Manager Outlook Edition were discontinued on 30 September 2022 with an end of support date of 30 September 2024.
Customers can continue to use the software past these dates; however, Exclaimer is longer maintaining, supporting or updating these products.
What happens if my Software Maintenance Agreement (SMA) needs to be renewed soon?
Exclaimer Auto Responder, Exclaimer Email Alias Manager for Exchange, and Exclaimer Mail Archiver:
These products are no longer available to renew.
Exclaimer Signature Manager Exchange Edition and Exclaimer Signature Manager Outlook Edition:
Until 30 September 2023, you can have renew your SMA for a one-year period. From 01 October 2023, SMAs will only be available for renewal up to 30 September 2024, at which point the products will no longer be supported.
What if I need to download the software again?
Software install files can still be accessed from our Exclaimer Discontinued & Legacy Products page.
Can you recommend a replacement for Exclaimer Mail Archiver?
Exclaimer has identified a great replacement offering from the archiving specialist Cryoserver - which we highly recommend. Cryoserver are email archiving specialists who have been operating for almost 20 years. They offer on-premises and cloud solutions, delivering them in 28-plus countries. Whichever solution you choose from Cryoserver you can trust that you’re in safe hands. You can find out more by booking a conversation with the Cryoserver - Exclaimer Migration Team by clicking here.
Can you recommend a replacement for Exclaimer Email Alias Manager for Exchange?
You can upgrade to Exclaimer Cloud. For more information, please see the Upgrade page.
Can you recommend a replacement for Exclaimer Auto Responder?
Exclaimer is unable to offer an alternative solution.
Can you recommend a replacement for Mail Disclaimers?
You can upgrade to Exclaimer Cloud. For more information, please see the Upgrade page.
Can you recommend a replacement for Exclaimer Signature Manager Outlook Edition?
You can upgrade to Exclaimer Cloud. For more information, please see the Upgrade page.
Can you recommend a replacement for Exclaimer Signature Manager Exchange Edition?
You can upgrade to Exclaimer Cloud. For more information, please see the Upgrade page.