Relevant Product: Signature Manager Exchange Edition
WARNING! The following product was discontinued on 1st April 2021 and is no longer available for purchase or support:
- Mail Disclaimers
For more information, please see the Discontinued Questions and Answers page.
WARNING! The following products were discontinued on 30 September 2022:
- Exclaimer Signature Manager Outlook Edition
- Exclaimer Signature Manager Exchange Edition
The end of Support for these products is 30th September 2024.
For more information, please see the Discontinued Questions and Answers page.
Scenario
You are using Exclaimer Signature Manager Exchange Edition, and you notice that emails are delivered without a signature being appended.
In the Exclaimer event log, the following error is displayed when processing emails:
Resolution
To resolve this issue:
- Install the Enterprise Library from Microsoft (click here to download).
- Using GacUtil, install the Microsoft.Practices.EnterpriseLibrary.Validation.dll into the GAC (GACUtil can be found in the Microsoft Windows SDK. Further details and download links are available from Microsoft, here).
- Browse to %ProgramData%\Exclaimer Ltd\Mail Disclaimers\Config2.
- Take a backup copy of the CategorizerSettings.config file.
- Using Notepad, open the original CategorizerSettings.config file.
- Delete the following entry from the configuration file and save the changes:
<add type="Exclaimer.DirectoryServices.NoOpBackingStore, Exclaimer.DirectoryServices" name="NoOpBackingStore" />
- Open the Windows Services Management console (run services.msc) and locate the Exclaimer Signature Manager Exchange Edition Configuration service.
- Restart the Exclaimer Signature Manager Exchange Edition Configuration service.