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Warning: [This application must be installed on an Exchange sever with the following roles] during Exclaimer Signature Manager Exchange Edition installation

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Exclaimer Support
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Relevant Product: Signature Manager Exchange Edition

WARNING! The following products were discontinued on 30 September 2022:

- Exclaimer Signature Manager Outlook Edition

- Exclaimer Signature Manager Exchange Edition
 

The end of Support for these products is 30th September 2024.

For more information, please see the Discontinued Questions and Answers page.

Scenario

While installing the Exclaimer Signature Manager Exchange Edition, the following warning message is displayed:

img001.jpg

Missing pre-requisite: This application must be installed on an Exchange server with the following roles: For Exchange 2007/2010 - Hub Transport For Exchange 2013/2016 - Mailbox server


Resolution

The resolution will depend on the specific server that you are installing the software on.

  • If the Exchange Server does not have any one of the supporting roles, you will need to alter the Exchange configuration until it meets these requirements.

  • If the Exchange Server has the required role configured, but the installer still displays the warning message then you will require an update in the Windows registry for this installation server. 
Warning: Windows Registry modifications should always be approached with extreme care - serious problems can occur if you modify the Windows registry incorrectly!

We strongly advise you to back up the Windows registry before any modifications are made - in doing so you will have the option to restore the backup if a problem occurs.

For more information, see How to back up and restore the registry in Windows.


To update the Windows registry:

  1. Launch the RegEdit (Registry Editor).

  2. Ensure that the following registry key is present:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\v14\HubTransportRole\ConfiguredVersion
  3. Here, ConfiguredVersion should match that of the Microsoft Exchange server.
    For example:
    mceclip0.png