Sending a new meeting request or responding to a meeting request/appointment appends the wrong signature

Relevant Product: Signature Manager Exchange Edition

Scenario

You are using Exclaimer Mail Disclaimers or Exclaimer Signature Manager Exchange Edition to apply signatures to email messages.

You create (or respond to) a meeting request in Microsoft Outlook, but the expected signature is not applied. In some scenarios, an outdated signature is applied instead.

Reason

In Exclaimer Mail Disclaimers and Exclaimer Signature Manager Exchange Edition, signature templates are defined in three formats:

• HTML (applied to messages composed and sent in HTML format)
• Rich Text (applied to messages composed and sent in Rich Text format)
• Plain Text (applied to messages composed and sent in Plain Text format)

If most of your email messages are composed and sent in HTML format, you may not be used to seeing anything other than HTML signatures. However, Microsoft Outlook always composes calendaring items in Rich Text format, therefore a Rich Text format signature will be applied to these messages.

Given the limitations of Rich Text formatting, these signatures will not include images, heavy branding, etc that are familiar in HTML messages. If you are seeing outdated signature content for these messages, it is likely that the Rich Text version of the signature has not been updated in line with its HTML equivalent.

Resolution

In Exclaimer Mail Disclaimers or Exclaimer Signature Manager Exchange Edition, edit the signature template and update the Rich Text version as required.

To do this, follow the steps below:

1. Open the Exclaimer console.
   
   
2. Select the required template.
   
   
3. Open the template editor.
   
   
4. Above the save and close icon, you will see HTML, Rich Text and Plain Text tabs. Click on each tab to add/adjust signature content for that format.
   
   Note that Rich Text and Plain Text formats have certain limitations – the options with the template editor will change accordingly.
   
   
5. Click save and close to save changes.