Related Products: Signature Manager Exchange Edition | Signature Manager Outlook Edition | Template Editor
Scenario
When viewing messages in Outlook 2016 where signatures are applied via Exclaimer, text may be cropped if certain font types and size combinations have been used.
A common example is that the descenders of characters such as ‘y’ and ‘g’ are cut off.
Reason
Microsoft has confirmed this as an issue with Outlook 2016 - this does not occur in Outlook 2013. The issue only appears to be with certain font families and size combinations - for example, Verdana 9 (and 8.5); if set to Verdana 8, or 9.5, the issue is reduced.
Resolution
- If you have used px values, please refer to the Points to Pixels Conversion Chart, to find out the equivalents.
- If you have set the font sizes in the fields themselves, or if you have used the source code the below methods will be relevant.
For more information on font styling, please read the Font Styling in On Premise Solutions article.
- To set a line height, you can surround the text using <Span style="line-height:pt value">Text</span>
This method is useful if you have several different font sizes in one area, as you can surround each individual section in the signature.
- If you are using a table, you can set the line heights in each table cell, using the cell properties on the right-hand side.
- If you are unsure of how to use HTML code, you can always click on the ellipsis '...' in the Properties (on the right-hand side) to open the Style Editor. Then, navigate to the Block tab to set the desired line height.
- Access the Style Editor from the table cells and from highlighting the fields and text elements.
