Images in the email signature are not displayed when the email is received

Relevant Products: Signature Manager Outlook Edition

Scenario

When composing a new email, the images in the email signature are visible. However, when the email is sent, the images on the received copy are not displayed.

Resolution

To resolve this issue, follow the required steps:

Microsoft Outlook 2013/2016/2019

The following steps involve modification to the registry.

1. Launch the  RegEdit (Registry Editor).
   
   
2. Browse to the following registry subkey:
   
   
   HKEY_CURRENT_USER\Software\Microsoft\Office\{Version}\Outlook\Options\Mail

    

   Note: The {Version} key will change depending upon which version of Microsoft Outlook is installed:
   Microsoft Outlook 2013: 15.0
   Microsoft Outlook 2016: 16.0
   Microsoft Outlook 2019: 16.0
   
   For example: For Microsoft Outlook 2016 the path will be
   
   
   HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\Mail

   
   If this registry path does not exist, you can create it manually.
   
   

3. From the Edit menu, select New then select DWORD (32-bit) Value.
   
   
4. Enter the DWORD name as Send Pictures With Document and press [Enter].
   
   
5. To edit the value, you can either right-click the Send Pictures With Document and select Modify or double-click Send Pictures With Document. 
   
   The Edit DWORD (32-bit) Value window is displayed.
   
   
6. In the Value data box, type 1.
   
   
7. Click OK to save the changes and close the window.
   
   
8. Restart Outlook for the change to take effect.