Images in the signature are removed/displayed as attachments when replying or forwarding from iOS devices

Relevant Products: Signature Manager Exchange Edition | Signature Manager Outlook Edition

Scenario

When sending an email, your signature is applied to the email and is received correctly. However, when the recipient replies, you notice that the images in the signature are no longer there or appear as attachments. They are also sometimes replaced with a tag similar to <image001.png>.

Reason

Typically, this issue is caused when the Mail app on a Mac or an iOS device (Apple iPhone or iPad) is being used to reply to an email. The mail client's default settings specify that embedded images are removed from the email and replaced with tags, such as <image001.png>.

The tag implies that the image has been removed from the email.

Resolution

Unfortunately, as this issue is caused by a setting on the mail client being used, this is not something Exclaimer Cloud can control. 

However, there are options available to help you work around this - please click on the required options listed below to go through the detailed description: 

Set the Mail app to Always include attachments with replies

For a Mac

Open Mail, navigate to the Edit menu, click Include Attachments With Replies, then select the Always option.

 

For iOS

Navigate to Settings, select Mail and scroll down to COMPOSING. Click Include Attachments With Replies, then select the Always option.