WARNING! The following products were discontinued on 30 June 2021 and are no longer available for purchase or supported:
- Exclaimer Auto Responder
- Exclaimer Email Alias Manager for Exchange
- Exclaimer Mail Archiver
For more information, please see the Discontinued Questions and Answers page.
Your users are reporting that they are receiving a message from the Exclaimer Mail Archiver Web Search that they have been logged out due to inactivity when they leave the Web Search logged-in for a period of time. Or in some scenarios, your security compliance officer has requested that, for security reasons, the session expires in a shorter period of time.
By default, if your users leave the Exclaimer Mail Archiver Web Search logged in and unattended, their session will timeout and they will be prompted to login after a period of time. This is for security reasons as it prevents unauthorized users from being able to search your email archive. For example, a computer is left unlocked in the office, or if your user logs in from a public internet cafe.
Timeouts differ depending on what the user selects, whether they are using a Public or Private computer on the Exclaimer Mail Archiver Web Search login screen.
By default, the timeouts are:
- Public Computer: 15 minutes
- Private Computer: 8 hours
If required, you can increase or decrease the timeout periods from their default values.
To change the value of the timeout periods:
- Launch the RegEdit (Registry Editor).
- Browse to the following registry subkey:
- From the Edit menu, select New then select DWORD (32-bit) Value.
- Enter the DWORD name as PrivateComputerTimeout and press [Enter].
This is to set the timeout for a Private computer.
To edit the value, you can either right-click the PrivateComputerTimeout and select Modify or double-click PrivateComputerTimeout.
The Edit DWORD (32-bit) Value window is displayed.
- Select Base as Decimal and enter the value in minutes you wish to timeout after.
For example, 15 minutes.
- Reset Internet Information Services (IIS) for the change to take effect.
To do this:
- From the Start menu, click Run.
- Enter IISReset then click OK.