Relevant Products: Signature Manager Outlook Edition
WARNING! The following products were discontinued on 30 September 2022:
- Exclaimer Signature Manager Outlook Edition
- Exclaimer Signature Manager Exchange Edition
The end of Support for these products is 30th September 2024.
For more information, please see the Discontinued Questions and Answers page.
Scenario
When you update Exclaimer Signature Manager to Exclaimer Signature Manager Outlook Edition, you notice that the wizard is incorrect after the installation, and an old configuration, with inaccessible templates, is displayed once the console is launched.
Reason
If you have had Exclaimer Signature Manager v1 previously installed on your workstation and the v1 configuration is still present in the 'C:\ProgramData\Exclaimer Ltd' folder then Exclaimer Signature Manager Outlook Edition will incorrectly pick up this configuration when it is installed.
Resolution
To resolve this issue:
- Uninstall the Exclaimer Signature Manager Outlook Edition.
- Rename the Configs2 directory in the C:\Program Files\Exclaimer Ltd\Signature Manager directory.
- Delete or rename the Configs and Gallery directory (if present) in the C:\ProgramData\Exclaimer Ltd directory.
- Reinstall Exclaimer Signature Manager Outlook Edition.
The Exclaimer Signature Manager Outlook Edition installer will now correctly pick the Exclaimer Signature Manager v2 config instead of the v1 directory.