How can I have different signatures for new and reply/forward emails using Signature Manager Outlook Edition?

Relevant Products: Signature Manager Outlook Edition

Scenario

You would like to apply a specific signature for replies or forwarded email messages, using Exclaimer Signature Manager Outlook Edition.

A common scenario is where a long signature with a campaign and disclaimer is required for new messages, and a short signature with just contact information is needed for replies and/or forwards. This helps minimize the ‘clutter’ of repeated signatures and disclaimers within message conversations. 

Resolution

The best way to achieve this is using two signature policies - one for new email messages and one for replies/forwards. You can use the Options tab on each policy to define which one should be set as default in each instance.

To do this, follow the steps below:

1. Access the Exclaimer console.
   
   
2. Create a new policy to be used for replies and forwards (or update an existing policy, if preferred). In this example, we have created a new policy and named it Reply or Forward Email Signature.
   
   
3. Select the Options tab for the policy.
   
   
4. Enable the Set signature as default for replies and forwards in Microsoft Outlook option:
   
   
   
   
5. Define other options and signature content as required, then save the policy.
   
   
6. Create another new policy to be used for new email messages (or update an existing policy, if preferred). In this example, we have created a new policy and named it New Email Signature.
   
   
7. Select the Options tab for the policy.
   
   
8. Enable the Set signatures as default for new messages in Microsoft Outlook option:
   
   
   
   
9. Define other options and signature content as required, then save the policy.