Relevant Product: Signature Manager Office 365 Edition
WARNING! Signature Manager Office 365 Edition has reached its end of support date - Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Signature Manager Office 365 Edition.
Please contact the Exclaimer Sales team to discuss your requirements for an upgrade to Exclaimer Cloud - Signatures for Office 365.
Occasionally, you notice that the images in your signatures and email messages are misplaced; for example, spurious resizing or a previously embedded image replaces the correct image.
There are two possible reasons for this behaviour:
- The original image name clashes with an Outlook generated name:
When creating a signature template, you used a simple image name; for example, image001.png.
By default, Outlook changes the names of embedded images to the format: image001@someID, image002@someID and so on.
If the name of your image happens to match the one generated by Outlook then the images are swapped and displayed incorrectly.
Emails are sent using a Samsung Galaxy S5 or Samsung Galaxy Note 3 with Android v. 5.0:This is a known issue with Samsung Galaxy S5 or Samsung Galaxy Note 3 running Android v. 5.0, however, the issue may be present with other devices.
Email clients on some mobile devices remove all CID elements from the message source. If a message thread includes multiple images, they will be available as attachments - but the last attached image will be inserted into every single empty CID element within the message thread.
The resolution for both scenarios is summarised below:
- Original image name clashes with an Outlook generated name
If you use Signature Manager Office 365 Edition, avoid overly simple names (example: image001); instead, use something that is likely to be unique.
- Messages are sent using a Samsung Galaxy S5 or Samsung Galaxy Note 3 running Android v. 5.0
This issue occurs independently of Exclaimer software.
If you wish to test this, simply disable the Exclaimer signature policies on your server then send a number of test emails (containing embedded images) back and forth between Outlook and one of the problem devices. In doing so, you will see the issue with the images.