Relevant Products: Signature Manager Exchange Edition | Signature Manager Outlook Edition | Mail Archiver
WARNING! From 1st April 2021 Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Mail Disclaimers.
Please be assured that the Exclaimer Support team will provide support until your SMA is active.
However, we recommend that you contact the Exclaimer Sales team to discuss your requirements for an upgrade to Signature Management Exchange Edition or Exclaimer Cloud - Signatures for Exchange.
Scenario
When importing a previously saved backup configuration file or a signature template, you are prompted with the following dialogue box:
Reason
The content you are importing will have associated files that need to be stored; for example, signature templates are likely to contain embedded images.
Resolution
The best location to save to is in the Template Library folder in:
Here, {Product Name} must be changed to the product you have installed.
For example:
ProgramData Folder
To make the ProgramData folder visible:
If your ProgramData folder is hidden, you can make it visible as follows:
- Navigate to the Windows Control Panel.
- Select Folder Options.
- Click the View tab:
- Select the Show hidden files, folders and drives option.
- Click OK.
Using an alternative location
If you wish to specify an alternative folder location for any Exclaimer server-side product (such as Mail Disclaimers, Signature Manager Exchange Edition or Auto Responder), you must ensure that the NETWORK SERVICE account has full access to the specified folder.
For Signature Manager Outlook Edition and Signature Manager Office 365 Edition, files can be saved anywhere on the local disk of the computer where the Exclaimer product is installed.