Relevant Product: Signature Manager Office 365 Edition
WARNING! Signature Manager Office 365 Edition has reached its end of support date - Exclaimer will no longer be renewing any Software Maintenance Agreement (SMA) for Signature Manager Office 365 Edition.
Please contact the Exclaimer Sales team to discuss your requirements for an upgrade to Exclaimer Cloud - Signatures for Office 365.
Scenario
You are migrating Exclaimer Signature Manager Office 365 Edition to a new computer or restoring from a system failure. After installing Exclaimer Signature Manager Office 365 Edition and attempting to import the previously saved configuration file, the following warning is displayed:
Reason
The Exclaimer Signature Manager Office 365 Edition configuration file and the license is locked to the computer where it was created and first activated on. For this reason, it’s not possible to import an exported configuration file from one computer to another.
Resolution
If on a new Forest, the configuration will need to be recreated from new.
Signature templates can be imported from the installation in the other Active Directory Forest. For more information, see How do I import and export my signature template in Signature Manager Office 365 Edition?
A new license is required to activate the Exclaimer Signature Manager Office 365 Edition in the new Active Directory Forest. Please contact the Exclaimer Sales team via sales@exclaimer.com to obtain this.