Relevant Products: Signature Manager Outlook Edition
WARNING! The following products were discontinued on 30 September 2022:
- Exclaimer Signature Manager Outlook Edition
- Exclaimer Signature Manager Exchange Edition
The end of Support for these products is 30th September 2024.
For more information, please see the Discontinued Questions and Answers page.
ExSync fails to update the signatures and displays or logs the following error:
ERROR: "There was a general problem while updating the user's signatures and settings during the operation: 'Processing settings information
Microsoft Outlook also freezes when the Signature button is clicked.
This may be caused by the pre-installed Microsoft Desktop Apps being left on the PC and Office 2013 installed afterwards.
To resolve this issue where Outlook freezes when clicking on the Signature button and ExSync fails to update the signatures:
- Uninstall the Microsoft Desktop Apps application.
Note: For more information, see Outlook freezes clicking the Signature button.