How do I login and view my on-prem Exclaimer Support tickets

Scenario

You are liaising with Exclaimer Support for an on-prem product and would like to view the content of your current ticket along with your response to the associated Support Engineer. 

Resolution

To view your Exclaimer Support ticket: 

1. Browse to https://legacy.support.exclaimer.com/
   
   
2. Click Sign in at the top-right of the web page:
   
   
   The Sign in to Exclaimer window is displayed:
   
   
   
   
   Note: The credentials of the Exclaimer Support portal are different from the Exclaimer Cloud portal.
   
   - If you have previously signed up, enter the credentials to log in to the Exclaimer Support portal.
   
   - If you haven't previously signed up then you can either sign in with Google or sign in with Microsoft, or
   
   - If you are new to the Exclaimer Support portal and don't already have an account, then click Sign Up to create a new account.
   
   
3. Once you are signed in, you will be returned to the home page.  Click the arrow against your name, at the top-right of the page. Select My activities to view your tickets.
   
   
   
   
4. You can also view other tickets you have access to with the Requests I'm CC'd on and Organisation requests options.
   

New to Exclaimer?

If you are new to the Exclaimer Support portal and want to sign up: 

1. Browse to https://legacy.support.exclaimer.com/
   
   
2. Click Sign in at the top-right of the web page. The Sign in to Exclaimer window is displayed.
   
   
3. Click Sign up at the bottom-left of the window. The Sign up to Exclaimer window is displayed:
   
   
   
   - In Your full name, enter your full name you want to login as.
   
   - In Your email, enter the email address you want to be associated with the Exclaimer sign in.
   
   - Select I'm not a robot.
   
   - Click Sign up - you will receive a Welcome email to verify your email address then you can sign in.